Plan with customers to address concerns and foresee problems with the pickup and delivery of their freight. Managed workflow to meet planned units per hour, cost per unit, level of service and accuracy standards. Responsible for the prompt, efficient and accurate processing of merchandise, customer order selection and delivery through a Distribution Center, in support of 100% customer satisfaction. Ensuredall technicians receive all required training in a timely manner. Oversees the Loading and Unloading of Inbound & Outbound freight in an LTL 3PL setting to ensure production goals are met and exceeded while also conforming to customs standards. The following Operations Supervisor resume samples and examples will help you write a resume that best highlights your experience and qualifications. We’ve also included write up in key sections that will be noted in your Operations Manager resume. Managed the project of moving the entire site to a new location. Assured efficient and timely processing of merchandise and anticipates requirements and plans accordingly. Ensure shipping, receiving, and distributions of medical supplies are completed in a timely and accurate manner. Created standard operating procedure documents for multiple functions. Scheduled employees to meet production plan. of Operations. The jobseeker in our operations manager resume sample uses numbers and percentages with statements such as “grew company market share by 25% in just 6 months.” Use this same tactic to … Responsible for tracking inventory and creating purchase orders for hotel suppliers based on hotels budget. Provide proactive customer service to internal and external customers. Met and maintain inventory management threshold goal of 15%. Worked with other departments and divisions to resolve problems and ensure efficient service. Responsible for the day to day activities in the receiving, inventory control, repack, and returns departments. Successfully liaise daily between various dispatch and operations controllers. Established and communicated expectations to a team of 30-45 employees / Planned their daily activities. Responsible for overseeing several functions within lockbox meeting daily customer deadlines. Supervised 25 + associates within a 450,000 sq. 1. Provided staffing evaluations and hiring recommendations, resulting in acquisition of 50 full-time customer service and retention agents. Daily contact with customers, salespeople, customer service coordinators, service providers, accounting and billing, quality, customer assistance, and van line and agency personnel, Prepared written work instructions and standard operation procedures for hourly. Maintained high quality scores averaging 100% for all 4 quarters in FY2014. Cut the cost of transportation services by 15%. Supervised the local planners on a daily basis. Directed and coordinated all training classes assigned to the numerators. Researched and reviewed procedures for more economical improvement of foodstuffs, supplies and services. Acted as liaison between the Border Patrol and other agencies concerning Instructor Development. The perfect operations manager CV highlights years of career experience and relevant areas of skill, such as ‘using proven planning and support initiatives to cut costs, streamline operations, and increase productivity’. Operations Manager Resume Sample. Responsibilities that are listed on Operations Supervisor sample resumes include supervising sales support team members on processing shipments, managing all operations issues, and making key decisions about stock control. Briefed visiting dignitaries concerning curriculum and instructor development. I supervise the daily operations of the deposit group at [company name]. Your education section needs to show at least a bachelor's degree. Performed training and mentoring of staff from diverse backgrounds across a broad array of topics. Hired trained and supervised staff as well as provided performance feedback. Our Operations Manager resume sample will show you how to create one that will stand out from the rest. Motivated manufacturing engineering graduate looking for an Operation Manager role at Software Company X. Managed waste budgets and contracts, conducted site audits of radioactive waste, Developed standard operating procedures, complex Excel spreadsheets, and Access, Develop yearly budgets for the entire rooms division using a zero-based budget mindset, Led the planning and execution of a full guestroom, guest corridor and lounge renovation, Facilitate weekly operations meeting to review upcoming business levels, current GSS and financial performance and plan execution, Designed and monitored scheduling guidelines for the Rooms Division's senior managers to ensure payroll cost control Designed and monitored scheduling guidelines for the Rooms Division's senior managers to ensure payroll cost control, Developed incentive programs for the Front Desk and At Your Service teams to assist the hotel in capturing added rooms revenue, Facilitated a weekly Rooms Operations meeting to ease communication in the division, provide accurate guest service, plan for heavy group arrival/departure, discuss the financial statement, and reflect on the hotel's current GSS scores, Conduct weekly property walkthroughs with the Director of Services and the Chief Engineer to ensure maintenance and upkeep. Use the pre-written text samples in these resume examples as a starting point, then develop your supervisor resume … Leverage customer support transaction data to provide insights to region stakeholders and drive performance gains, Identify gaps within the National Customer Support Tree and provide solutions that improve customer satisfaction such as the creation/elimination of customer support requests and evaluation of dispatch categories, Facilitate Customer Support guidelines to field personnel and provide support with special projects when needed, Responsible for day-to-day leadership, supervision and development of Customer Support agents to ensure team goals are achieved, Review daily performance to ensure customer service levels are met, and analyze key business indicators while offering suggestions on how to increase efficiency. Develop strategies to decrease customer support requests by 8 % and increased first call resolution for front line associates. Operations Supervisors are responsible for the execution and planning of the budget of a particular department within the company, as well as overseeing the … Operations Supervisor. The professional operations supervisor cover letter sample demonstrates how to write a compelling document that presents your information in an interesting way instead of simply repeating your resume. Project was successfully launched in July 2014. The new process has been implemented in facilities nationwide. Experience implementing … Responsible for supervision and leadership of 4 census teams that were staffed with 26 personnel on each team. Resume Samples This page provides you with Operations Supervisor resume samples to use to create your own resume with our easy-to-use resume builder . Writing a great Operations Manager resume is an important step in your job search journey. Recruited, managed and mentored an average of 100 new customer service representatives per year. Reviewed and analyzed reports, records and directives. Supervises and facilitates all daily operations for Medical Record Review Services including speaking with providers to resolve issues and relaying information to management, Coordinated driver routes in order to increase efficiency as well as keeping customer demandssatisfied. Supervised Food Service Supervisors in the direction of operations and services of all dining rooms in a large institution. Managed and monitored various KPI's to ensure the facility was meeting its goals. Provide coaching, create and implement written action plans and deliver employee performance appraisals, Facilitate and deliver training as required under department guidelines. Completed ahead of schedule with no interruption to operations. Maintain performance statistics of operational staff. Sample operations resumes include profiles such as: Driven operations manager with more than 15 years experience managing operations in the automotive industry. Information Systems Management/Business Management. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Managed a team of 15-20 representatives taking inbound phone calls. Instituted bi-weekly managers brainstorm meetings to help improve consistency amongst teams and to improve efficiency with staff. Customise the CV template in A4 & US letter size to showcase your experience, skills and accomplishments for a … Processes daily re-order reports via JD Edwards's computer software program. Processed and administered monthly performance reviews to all direct reports. Worked directly under the V.P. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Ensure safety methods, practices and programs are implemented and maintained. Accurately troubleshot missing or incorrect items through POS Controller. Perform hiring, coaching, and disciplinary action. The resume examples below provide a perfect start. Developed and implemented a strategic work process that streamlined the Allocation, Document Control, At Once Departments. Managed workload to have design documents issued early which generates revenue sooner. Find out what is the best resume for you in our Ultimate Resume Format Guide. Monitored the daily activities of 40 customer support team members. An operations manager for a chemical manufacturing company will probably need a background in chemical engineering and possibly an MBA, whereas an operations manager for a fitness club as seen in the resume example … Support call center expectations as well as departmental and corporate policies and procedures, Participate in interview process and recommend the hiring of call center staff, Maintain schedule flexibility due to business needs, Direct training of existing and new temporary employees, Supervising dock workers engaged in the loading, unloading, and movement of freight, Coordination of daily freight movement process (FIFO), Enforcement of all company rules and regulations relating to safety, hazardous material, and government regulations, Directly responsible for enforcing site security protocols. Plan and monitor daily staffing schedules to support operational demands. Operations manager CV example. Not only will hiring … Conferred with managers and supervisors to obtain data required for planning activities including new commitments, status of work in progress, and problems encountered. These manager of operations resume examples show the value stream: Education on a Business Operations Manager Resume—Sample Good Example. Established and communicated performance expectations utilizing Performance Management System. Our supervisor resume examples have been designed to help you create a resume that employers will respond to. A staff of 300 processing 10,000 items per day across three shifts. Looking for cover letter ideas? 97% Engagement index on Employee Opinion Survey taken by direct reports in 2010. Assist the General Manager of a 134 room hotel in running the day to day operations of the Rooms Division, comprised of the Front Office, Housekeeping, Engineering, Security and Laundry departments, which totaled 49 employees. Directly supervises and effectively delegates to a team of twenty associates between two locations. Created a new process to house revisions with the use of a database which eliminated multiple emails and provided a centralized storage location. A hands-on manager that leads by example… Managed personnel actions, reassignments, and awards for 79 managers. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Overall responsibility for the success of Local, Commercial, and Short Haul Operations. … Contact Information: Name, … Writing a great Operations Supervisor resume is an important step in your job search journey. Reduced labor costs to maximize efficiency. Won the Presidential award, highest award attainable, for 2013 within the first year of commencement. Maintained a level of productivity 13% above the goal. Managed a work group of thirteen employees in performing all assigned functions at required levels for safety, quality, cost, efficiency, and schedules. Coordinated and supervised the daily and weekly activities that occurred within assigned area of the location/operation. Developed and implemented successful work methods and documents terminal wide. Specializing in knowledge of process, and procedures of Warehouse ManagementSystems (WMS). Education . District recruiting supervisor for a seven state, 393,000 square mile area of operations. Monitor product quality and production operations … Work the platform area, opening & closing accounts, handling & resolving customer issues and complaints, as well as taking and inputting consumer loans into Power Lender, printing Documents & performing loan closings at the branch. Served as problem solver and quality assurer for operations in an agency location with annual revenues in excess of 1.8 million. Maintained excellent relationship with Union leadership. Managed and directed daily functioning of up to 200 indirect inbound/outboundcall and customer retention agents and sit supervisors in teams of 15. Logistics Operations Manager Resume. Build rapport with City Fire Departments and vendors. Managed proactive and reactive customer retention teams by developing, Coached and mentored site supervisors, team leaders, and retention agents to. Supervised technical staff of seven in day-to-day and long-term assignments. (Office Operations). I supervise daily wire operations, ensuring that we are adhering to our policies and mitigating operational risk. Supervising branch teller line including training tellers on policy and procedure, balancing and One Touch system. Managed 47 retail employees and 2 lead personnel. Configured and disabled operating systems enabling package tracking and scanning. Operations Supervisor Resume Template. Worked closely with the internal programmers to update and design departmental reports to assist with the forecasting and tracking needed. Calculated and communicated staffing requirements across multiple shifts on a daily basis. Maintained 98% or higher design issue on time rate. Maintained daily operation logs compiling error correction orders where needed. Hired as a Guest Service Representative in February 2011 and was promoted to Operations Supervisor in less than a year. Delivered associate orientation, training, performance reviews, and/or development as appropriate. Supervise and motivate employees in order to maintain scores in a green zone. Performed branch audits within my market to ensure bank compliance. Evaluated instructor performance and prepared quarterly and yearly Performance Work Plans for subordinates. Designed, developed, and implemented Curriculum Develop training. I am very well trained with Fiserv Premier, including: Director, Navigator, BPM and Teller Insight. Managed an Access database to track rebate accruals for 400+ Commercial Card customers. Implemented changes and updates to the daily operational plans. Directly responsible for the leadership and management of 200 recruiters and support staff and 50 recruiting offices across the district to achieve monthly recruiting goals. Worked with sales daily to provide the best support for our customers. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Operations Supervisor Resume Examples & Samples. Created Data Entry Guides to streamline processes and maximize production, Proposed, wrote, and implemented Quality Control checklists and procedures, Administered monthly scorecards and annual performance reviews, Created Customer Retention, Follow Up & Business Replay Card Departments, Exceeded annual sales goals while achieving minimal employee turnover. Proactive leadership and labor management led to reduced labor cost by 17%. Perform a 60 day evaluation to new front desk agents. Decide workload in real-time and delegate tasks as needed to accomplish daily goals. Motivated and coached large teams and conducted one-on-one training to enhance employee job knowledge. 40% - Operational Leadership - Ensure effective and efficient operations with a culture of continuous improvement. ft. facility. Experienced Operations Supervisor with three years of experience planning and executing company's budget, directing employee training and undertaking office management for the inventory management and the Partner Ops program. Maintain adequate stock levels for department needs. Improved cleanliness of warehouse by exceptional housekeeping. Set-up, distributed, and provided technical assistance on all scanners. Trained and mentored new employees decreasing company turnover rate by 77% in 4 months. Reduced the cost of certifying instructors by developing on-site training, saving $2000 per instructor. Expert Operations Supervisor with 15 years of experience in system management, multi-functional team management, critical audit review and operations analysis. Supervise Inbound, Picking, and Put to Light, teams for a leading supplement distributor, Responsible for overseeing the contracted operation of a Class I Water System consisting of seven water treatment plants and seventeen groundwater wells. Routine duties: monitored production, conducted interviews, approved time sheets, reprimands, mentoring and conducting company evaluations every 6 months. All rights reserved. Pursued a passion for operations … Create My Resume (Free sample downloads are at the bottom of this page) Operations Manager Resume Sample & Writing Guide. Responsible for productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training. Administered vehicle safety training program and conducted accident investigations. Provided and implemented training which created a cross functional team and also saved on training expenses. Maintained effective communication to ensure productivity, morale and performance of employees. Solely responsible for attracting, recruiting and retaining qualified staff. Monitored and ensured sales were presented and closed daily. Earned recognition on consistent basis for excellent performance and guest service recovery. Assisted in training new tellers and teller supervisors. Facilitated daily start up meetings, delivered weekly department meetings on several occasions. Operations manager resume sample To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume expert Kim Isaacs. Effectively communicated with team members to maintain clearly defined expectations. Created staffing forecasts for site supervisors within Account Retention division. It demonstrates your ability to control and manage operations … Brandon S. Fish 2869 Lilac Lane Pearson, GA 31642 Phone: 912-422-2444 Email: bsfish@freemail.com. Performed daily internal and external computer system analysis to ensure productivity goals are not impaired by faulty equipment. Met or exceeded financial plan each year. Train Front Office staff on daily duties, computer systems and hotel procedures. Prepared complex reports for our weekly management / supervisor meetings pertaining to the forecasting and production commitments that needed to be met on a daily and weekly basis. Manages 4 interns through training of necessary operations, assigning daily tasks, delegating projects and overseeing intake processes for over 300 providers, Performs all HR functions surrounding on-boarding new staff and facilitating accurate, bi-weekly compensation, Manages, coordinates and delegates all tasks to over 30 part-time and full-time medical record review auditors, Coordinates and leads Monthly Auditor Calls, Contributes to the monthly newsletter, blog and webinars, Conducted payroll and other financial reports, Managed the maintenance requirements on tractors and trailer, Worked directly with our dedicated customer. To get hired as an operations manager, you’ll need a great resume. Dealt with labor relations and subordinate personnel grievances on a first level basis. Provided work direction, resolved problems, and set deadlines to ensure timely completion of work.

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