Ensure that professional and courteous communication is provided to customer or broker on all related issues, Provide JDE Super User support to Customer Service as well as interactive departments, such as shipping, order prep and inventory control. I have impeccable interpersonal and communication skills that allow me to assist customers with grace in a way that enhances understanding. For example, Manage a modern, fast paced 100-seat call center, Hands-on involvement in all aspects of customer service, Develop managerial / leadership skills of team leads / representatives, Monitor, track and enforce departmental policies, procedures and goals, Review reports and take appropriate action, Adheres to all company policies and standard operating procedures, Other responsibilities may be assigned. Extensive knowledge with freight claims and proof of deliveries ensuring any discrepancies were properly documented to limit insurance liabilities. Such functions consisting of customer service support via telephone, electronic, and/or face-to-face interaction with both external and internal customers alike. Work with individual accounts to insure their needs are met and allowances are minimized, Collaborate with and provide support to Sales and Marketing departments, Credit/Collections and Comfort Care consumer support organization to insure that customer and business requirements are exceptional, Assist in developing and managing business relationships with customers, sales, and support organizations. Documentary evidence will be requested at interview, Coordination of team workloads, schedules and coverage activities, Supervise the performance of all duties and responsibilities of all Front End Associates as it relates to our Count on me behaviors of knowing what to do, making it easy, doing their part and caring, Responsible for new hire orientation and 90 day onboarding process, Uses count on me behaviors as a filter to ensure all customers are satisfied while coaching, developing and instilling these values in all associates, Smiles and provides prompt, accurate and friendly service while engaging customers to create a Fast and Easy shopping experience, Manages the front end from the front or first touch point of customer engagement during designated hours a minimum of four days a week per Standard Practice guidelines, Manages and achieves Food Lion service standards, Maintains an efficient and productive Front End operation, Ability to supervise a fast paced environment and multiple functions for extended periods of time during a scheduled shift, Support the achievement of budgeted financial and operating results for the Front End, Ability to use the In-Store Computer, Food Lion applications, Storeline and including but not limited to Windows applications, wireless hand held units and email, Understands and follows Food Safety guidelines and procedures, Ensures that all advertising and sales promotion materials applicable to the Front End are properly utilized, Observes and corrects all unsafe conditions that could cause associate or customer accidents (e.g. Maintained an adequate supply of cash and coins in registers and manager cash drawer. Participating and contributing in meetings to explore opportunities to increase order volume and exceed customer expectations for customer service, Enforce pricing decisions and resolve all customer service discrepancies with accounts and internal departments, Responsible for the staffing, coaching, training and motivation of the Customer Service Team. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period. Responsible for quality assurance and risk assessments, Ensures branch meets regulatory compliance and satisfactory audit results, Manages budgets and staff overtime. through invoicing and rebates; technical support process throughout the selling, service delivery, and after sales support processes, Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships, Experience leading Customer and Sales Support teams including: customer service, inside sales and technical support throughout the selling stages, Leadership, change management and communication skills, Call center management, Phone skills and customer communication, Electronic commerce, eBusiness and available or emerging technology, Team-oriented problem solving skills and corrective action methodology skills, Commercial training and technical interest, Maintain a high level of customer satisfaction for the whole application support team and continue to build and promote a culture of service excellence, Coordinate the daily operations of the North America based application support team, Develop, maintain and evaluate support policies and procedures for the daily functions of the support team, Train team members on standardized support team processes, Build strong technical experience and capability within the team, Where necessary, lead and engage cross-functional teams, also internationally, to share and engage technical expertise and experience, to support the timely delivery of business and customer needs, Work with cross functional teams to ensure all customer enquiries are handled in an efficient manner, Serve as primary escalation contact for high priority support cases, Track and analyze trends in Help Desk requests and generate statistical reports, Develop and deliver key initiatives to improve processes and customer service delivery, Lead the engagement of all parties necessary to ensure the timely management, communication and address of customer concerns, escalations and issues, Ability to prioritize multiple requests and manage critical cases after hours as needed, Strong judgment, decision-making, drive and insightful analytic skills, Ability to work comfortably in ambiguous situations and ability to optimize team’s resources to achieve organizational goals, Outstanding verbal and written communication skills for both technical and non-technical audiences, Proven experience leading and delivering customer service requirements, 7-10 years working in a professional technical support or customer service environment, 4- 5 years working as a Manager, preferably in a technical support environment, Smart, engaging, and encouraging, with a high standard of personal performance and ability to operate independently in accordance with company goals, A driven individual who sets aggressive personal goals and executes on them, Proven ability to manage priorities, focus on key objectives, and deliver exceptional customer experiences, Outstanding communication skills, highly organized approach to work, and comfortable embracing and driving change, Ability to manage challenging customer interactions, Demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business requirements. Retail Customer Service Representatives: Retail stores (both physical location and online stores) rely on their employees to provide a high level of customer care at every level. Customer service managersdon’t need a degree to perform this role, although a general education would prove to be useful as many large companies prefer to see this on the CV’s. Demonstrated that customers come first by serving them with a sense of urgency. Also responsible for filing freight claims, Proactively manage Invoicing by ensuring BOL verification and discrepancy investigations, customer notification regarding CPU no shows, investigating missed shipments, verifying freight rates, resolving order status and related issues, and ship confirmation in JDE. PMI, Prince2 or equivalent, Excellent communication skills – able to deal with people at all levels, good written communication and confident telephone manner. Build trust in order to develop a strong understanding of the assigned customers’ needs, behaviors and expectations to provide relevant quantitative and qualitative insights to the business, Develop and deliver core Service KPIs (Dispatch Rate, Fill Rate, On Time, Service to Store, DOH, In Stock, OSA and other customer relevant metrics). The individual must also be capable of dealing with highly confidential information, especially when dealing with customer pricing, Plan and direct warranty activities of the Customer Service Technicians, Customer Service Assistants and other staff as assigned, Develop and maintain updated Customer Service department policies and procedures and Homeowner's Manual, Supervise and coordinate Customer Service Technicians service/warranty activities to ensure delivery of quality products to customers, Responsible for designing and implementing improved processes and operational policies, Recommend changes to products or services to fulfill customer needs, Total involvement with training, communication and development of all Customer Service personnel, Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Technicians for working each claim, Generate reports to manage the current number of “outstanding” and “completed” warranty service requests per community, per Customer Service Technicians, Meet with homeowners and/or subcontractors to resolve escalated warranty disputes/issues, Bachelor's degree (B. Identifies opportunities for improvements and efficiencies, May directly handle more complex inquiries or inquiries from critical customers or accounts, Comprehensive knowledge of the field's policies, procedures, and practices. For example, tell them to apply clicking on the “apply” button at the top of the job listing, by emailing a resume to a specific individual, or by filling out an application on the company’s … Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, Work environment: The noise level in the work environment is usually moderate, Lead and motivate the customer service team and create an environment that encourages continuous process improvement and service excellence, Deliver a very efficient order to cash process, to defined standards, on behalf of associated businesses and manufacturing sites, Ensure that all customer-facing activities are carried out in strict adherence to agreed service standards and at no time jeopardize the business relationship with our customers, Continuously monitor & assess team performance against agreed Service Level Agreement metrics to ensure all stakeholder requirements are met or exceeded, Bachelor’s Degree in Business field and 7 plus years of customer service experience, Associate’s Degree and 9+ years related experience or High School diploma or equivalent and 11+ years of related experience, Regular travel within the US, and occasionally internationally, : CSA Business Continuity Plan (if CSA is assigned), Manage large team of representatives responsible for order entry, customer service, and issue resolution. Summary : To efficiently and professionally coordinate desired contacts with the use of persuasive and compelling communication for successful, long term business. Reduced staff turnover by X %. cost per contact, contacts per order. I bring strong work ethic, vest IT skills, several years in managing people, and leaghty retail experience. The following resume format can be also utilized for a call center customer service manager, bank customer service manager, customer service resume, customer service representative, and experienced customer service manager. Maintain JDE Profile maintenance to include, but, not limited to; New Customer set up, new item set up, labeling requirements, shipping requirements, documentation, address changes and pallet requirements, Manage transportation requirements such as Freight quotes and comparisons, carrier selections, monitoring and approving Freight Bills, arranging transportation as needed, consolidating shipments and verifying transit times. Ensure there is 24x7x365 coverage for NOC shifts during vacations, training, etc, Accountable for monitoring, detecting and handling for all operations related service disruptions (incident and problem management). Responsible for customer communication.-, Provide the customer with an authoritative point of contact on all issues related to the operation of products and the supply of services, Ensure Rolls-Royce provides consistent and coordinated support to the customer, Drive achievement of customer satisfaction to targets, Provide administrative management to the in region Field Services Team, Manage and direct field resources in support of customer and business requirements, Provide direction and leadership in support of customer readiness for the receipt of products, Provide direction and leadership in support of new product introduction, Effectively manage operational customer relationships, Provide customer input to the business forecasting process, Degree qualified or equivalent experience, Proven leadership in a multifunctional and multicultural customer facing environment with people management or supervisory experience, A good understanding of airline operations and Rolls-Royce aero engines & services is essential, Good understanding of RR products will be advantageous, Project management skills, building and maintaining relationships, commercial awareness, key account management and the ability to work and stand alone, Management of deliverables to customer with budget responsibility, Demonstrable Customer focus with experience in a customer facing role, Work with the management team to instil customer advocacy within the company, Develop the Customer Service function to provide outstanding customer service/support to our global customer base, Develop and install systems and processes within the group and ensure these systems and processes are documented, understood and implemented on an ongoing basis, Communicate with customers and other company functions (i.e. Processed payroll daily to ensure team members have compensated accordingly. Proven track record of using sound judgment in decision making & problem solving, High integrity & ability to handle confidential information. Compile reports on overall customer satisfaction. They contact customers via calls, emails or arranged meetings to obtain feedback or assist with the resolution of issues or complaints. Identify and resolve any personnel issues. Evaluate and analyze and develop contact center metrics and quality assurance scores to develop more efficient and effective operations. Developed all reports used to understand and promote work productivity improvements. Ability to organize, prioritize and deliver in a fast paced environment, Excellent communication skills with the ability to prepare and deliver motivating presentations to peers, team and leaders, Strong understanding of customer service automation and systems technology, Proficiency in Word, Excel and PowerPoint, Effectively and efficiently manage MSI's life cycle service offerings to Customer, Be the primary interface into the Customer to manage the relationship and issue resolution after customer acceptance, have oversight of the overall operational performance of the Customer's network, and ensure the Customer's operation takes full advantage of the capabilities of the radio network during warranty and Maintenance & Support phases, Works closely with the customer, System Support Center (SSC), Field Service Technicians and 3rd party contractors to facilitates problem resolutions and coordinates the day-to-day management of ad hoc problems and issues, Ensure that MSI meets and exceeds all Key Performance Targets and Service Level Agreements (SLAs), Ensure the ongoing service improvements and change management of minor and major upgrades into operations without compromising any user experience or SLAs, Manages the services team in support of all mission-critical communications system service contracts and Lifecycle/Managed services activities in order to meet or exceed customer satisfaction, Provides input to pre-sale proposal development, manages customer maintenance contracts, sub-contracts projects to Motorola Service Providers, and cultivates new service opportunities services, Engineering Degree or equivalent in Telecommunications / Information Technology with minimum 10 years experience in telecommunications sector involving complex system applications and leading-edge technology, Detailed architectural knowledge of ASTRO/TETRA/MOTOTRBO products and solutions, voice and data products, and life cycle support services portfolio is desired, Requires a high degree of Customer management skills, coupled with program planning team building and employee management and some degree of technical knowledge of the various systems and sub systems, Exhibit strong ownership and follow through skills, strong verbal and written communication skills, Willing to travel, predominantly within Region, ability to work under stress and strong customer focus, 10+Want to create a job search agent?
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